Terms of service.

Last updated: August 21, 2026 · Applies to lumengrid.ai and the Lumengrid platform

These Terms of Service ("Terms") are an agreement between you and Lumengrid ("Lumengrid," "we," "us," or "our"). They cover use of our website and, unless a separate signed agreement applies, our GPU cloud and platform services (the "Services"). If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization. Where you and Lumengrid have a separate written master agreement or order form, that agreement governs and controls over any conflict with these Terms.

1. Accounts & eligibility

To use the Services you may need an account. You agree to provide accurate information, to keep your credentials secure, and to be responsible for all activity under your account. Accounts are not transferable. You must be able to form a binding contract to use the Services, and you may not use them if you are barred from doing so under applicable law.

2. The Services

Subject to these Terms and payment of applicable fees, Lumengrid grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your term. We may modify, add, or discontinue features, and we may perform maintenance that temporarily affects availability. We will use commercially reasonable efforts to give notice of material changes that adversely affect the Services.

3. Acceptable use

You may use the Services only for lawful purposes and in compliance with these Terms. You agree not to, and not to allow others to:

• Violate any law or regulation, or infringe the intellectual property or privacy rights of others.
• Upload or distribute malware, or attempt to gain unauthorized access to any system, network, or data.
• Disrupt or degrade the Services, other tenants, or the underlying infrastructure, including through denial-of-service activity.
• Attempt to circumvent usage limits, security controls, or billing, or resell the Services without authorization.
• Use the Services to generate or distribute unlawful, harmful, or abusive content, or to violate export controls or sanctions.
• Use the Services in high-risk applications where failure could lead to death, personal injury, or severe environmental damage (for example, life support, nuclear facilities, or air-traffic control) unless separately agreed in writing.

We may investigate suspected violations and may suspend or terminate access to protect the Services or comply with law, with notice where practicable.

4. Customer data & ownership

As between you and Lumengrid, you own and retain all rights to your workloads, models, weights, datasets, code, and output ("Customer Data"). You grant us the limited rights necessary to host, process, transmit, and secure Customer Data to provide the Services and support you request. We do not use Customer Data to train our own models and we do not sell it. Our handling of personal data is described in our Privacy Policy and, where applicable, a Data Processing Addendum. You are responsible for the legality of your Customer Data and for maintaining your own backups.

5. Intellectual property

Lumengrid and its licensors retain all rights, title, and interest in the Services, including all software, documentation, and trademarks. Except for the limited rights granted here, no rights are transferred to you. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Services.

6. Fees & billing

You agree to pay the fees for the Services as set out in the applicable order, pricing page, or agreement, in the currency stated. Unless otherwise agreed, usage is billed in arrears and invoices are due on receipt. Fees are exclusive of taxes, which are your responsibility except for taxes on our net income. Late amounts may accrue interest and may result in suspension of the Services after notice. Except where required by law or a written agreement, fees are non-refundable and any credits expire as stated at issuance.

7. Service levels & support

Service-level commitments and support tiers, where offered, are described in the applicable service description, support plan, or written agreement. Except as expressly stated there, the Services are provided without a specific uptime or performance guarantee.

8. Beta and preview features

We may offer features identified as beta, preview, or experimental. These are provided "as is," may be changed or withdrawn at any time, may not be supported, and are excluded from any service-level commitments and warranties. Use them at your own discretion.

9. Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisors who need it and are bound by confidentiality obligations. This does not apply to information that is public, independently developed, or rightfully obtained without restriction, or where disclosure is legally required.

10. Warranties & disclaimers

Each party warrants that it has the authority to enter into these Terms. Except as expressly stated, the Services are provided "as is" and "as available," and Lumengrid disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure against every threat.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to these Terms. Except for your payment obligations, either party's breach of the acceptable-use or confidentiality sections, or a party's indemnification obligations, each party's total aggregate liability will not exceed the amounts paid or payable by you for the Services in the twelve (12) months before the event giving rise to the claim. These limits apply even if a remedy fails of its essential purpose.

12. Indemnification

You will defend and indemnify Lumengrid against third-party claims arising from your Customer Data or your use of the Services in violation of these Terms or applicable law. Lumengrid will defend and indemnify you against third-party claims that the Services, as provided by us and used within these Terms, infringe that third party's intellectual property rights, excluding claims arising from your Customer Data, modifications, or combinations with non-Lumengrid products. The indemnifying party's obligations are conditioned on prompt notice, sole control of the defense, and reasonable cooperation.

13. Term & termination

These Terms apply while you use the Services or maintain an account. Either party may terminate for material breach that remains uncured 30 days after written notice, and Lumengrid may suspend or terminate access immediately for serious violations, non-payment, or legal or security reasons. On termination, your right to use the Services ends, unpaid fees become due, and you will have a reasonable window to export your Customer Data, after which we may delete it. Sections that by their nature should survive termination will survive.

14. Export & sanctions compliance

You must comply with all applicable export-control and sanctions laws. You represent that you are not located in, or a resident or national of, an embargoed country, and that you are not on any government restricted-party list. You will not use the Services in violation of such laws.

15. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "last updated" date and provide notice where appropriate. Your continued use of the Services after an update means you accept the revised Terms.

16. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located there, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing in this section limits mandatory consumer-protection rights available to you under the law of your country of residence.

17. Contact

For notices and questions about these Terms, email [email protected] or use our contact page.

These terms are a template provided for a demonstration site and should be reviewed and adapted by qualified legal counsel — including the governing-law, liability, and dispute provisions — before use in production.