Expert support.
Support from people who have shipped training runs, not ticket scripts. Lumengrid engineers tune kernels, debug fabrics, and triage performance — on call when your cluster misbehaves at 2 a.m.
Pick the depth you need.
- Response
- 4 business hours
- Scope
- Hardware, provisioning, platform
- Support
- 24/7 ticketing
- Response
- 30 minutes
- Scope
- + performance triage
- Support
- 24/7 chat + screen share
- Response
- 15 minutes
- Scope
- + tuning, co-development
- Support
- Dedicated pod in your Slack
Real help, for real problems.
Distributed setup
FSDP and 3D-parallel configs, NCCL tuning, fabric topology checks — standing up clusters that scale cleanly.
Kernel & inference tuning
Attention kernels, batch shapes, and serving engine flags tuned against your actual workload profile.
Performance triage
"Why is epoch 3 slower?" answered with data: fabric errors, HBM reallocations, IO stalls, scheduler gaps.
Incident response
When a node dies mid-run, we're already looking at telemetry before you finish typing the ticket.
Migration help
Port workloads and workflows from other clouds with a migration runbook and hands-on validation.
Architecture reviews
Quarterly reviews of your fleet design, cost profile, and resilience — with an action plan, not slides.
Ready to push the frontier?
Provision bare-metal GPUs in minutes, scale capacity on demand, and get a real engineer on call — not a ticket queue.